Refunds & Rewards Policy

Refund Policy

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Rewards Policy

CAMPAIGN STRUCTURE AND APPLICABILITY
1. These Giveaway Terms and Conditions (“Terms”) shall govern all giveaway campaigns conducted by tapmad (the “Company”), unless otherwise specified.
2. Each giveaway campaign may include additional campaign-specific terms, eligibility criteria, timelines, and reward structures (“Campaign Terms”). In the event of any inconsistency, the Campaign Terms shall prevail over these Terms
3. Participation in any giveaway constitutes acceptance of these Terms and any applicable Campaign Terms.
ELIGIBILITY
1. Participation is open to individuals who meet the eligibility criteria specified in the relevant Campaign Terms and are at least eighteen (18) years of age.
2. Employees, contractors, affiliates, agents of the Company, and their immediate family members may be excluded from participation at the Company's discretion.
3. The Company reserves the right to verify the eligibility of any participant or winner at any stage and may require submission of valid identification documents including CNIC.
4. Entries that are incomplete, fraudulent, manipulated, generated through automated means, or submitted using multiple accounts, devices, or identities to gain unfair advantage shall be disqualified.
5. The Company reserves the right to disqualify any participant at its sole discretion if it reasonably believes that the participant has violated these Terms or engaged in misconduct.
DATA COLLECTION AND PRIVACY
1. By participating, participants consent to the collection, processing, storage, and use of their personal data including but not limited to name, CNIC, contact details, address, and participation data for the purposes of administering the campaign, verifying eligibility, delivering rewards, audit, and compliance.
2. The Company may share such data with its affiliates, service providers, logistics partners, and regulatory authorities where required.
3. All personal data shall be handled in accordance with applicable laws and the Company’s privacy policies.
WINNER SELECTION AND PUBLICITY
1. Winners shall be selected through a process determined by the Company, which may include random selection or criteria-based selection, as specified in the Campaign Terms.
2. The Company’s decision regarding winner selection shall be final and binding, subject to applicable law.
3. Winners may be required to participate in promotional activities including photographs, videos, or public announcements.
4. By accepting a reward, the winner grants the Company the right to use their name, likeness, voice, and general location for promotional and marketing purposes in connection with the campaign and the Company’s services, without additional compensation, unless prohibited by law.
5. Refusal to comply with reasonable publicity requirements may result in forfeiture of the reward where such participation is a condition of the campaign
CLAIMING OF REWARDS
1. Winners must respond to the Company within forty-eight (48) hours of initial contact to confirm acceptance.
2. Winners must complete verification and claim formalities within seven (7) working days unless otherwise specified
3. Failure to respond or complete the process within the required timelines may result in forfeiture and selection of an alternate winner.
WINNER COMMUNICATION POLICY
1. The Company shall only engage directly with the selected Winner.
2. Third-party claims, representatives, or proxies acting on behalf of the Winner shall not be entertained under any circumstances.
TAX & FINANCIAL OBLIGATIONS
1. All applicable taxes, duties, levies, or governmental charges arising from the receipt of any reward shall be the sole responsibility of the winner. For rewards exceeding PKR 100,000, applicable taxes (including but not limited to withholding or sales tax) must be paid by the Winner prior to reward collection, as per prevailing laws in Pakistan.
2. The Company reserves the right to withhold reward delivery until all applicable taxes are fully settled.
WARRANTY & LIABILITY DISCLAIMER
1. The Company shall not be responsible for any warranty, after-sales service, defects, or performance issues related to the reward.
2. Any warranty claims, where applicable, must be directly handled by the manufacturer, brand, or vendor.
3. The Company provides rewards on an “as-is” basis without any representations or warranties, express or implied.
LIMITATION OF LIABILITY
1. The Company shall not be held liable for any loss, damage, injury, or claim arising out of or in connection with the acceptance, use, or misuse of the reward.
2. This includes (but is not limited to) physical injury, financial loss, or indirect damages, except where liability cannot be excluded under applicable law.
3. The Company shall not be liable for:
  1. technical failures, system errors, or network issues;
  2. delayed, lost, or incomplete entries;
  3. third-party actions including courier delays or platform issues;
  4. any indirect or consequential loss.
4. Nothing in these Terms shall exclude or limit liability for fraud, gross negligence, or willful misconduct, or any liability that cannot be excluded under applicable law.
FAIR USE AND SYSTEM INTEGRITY
1. The Company reserves the right to disqualify participants engaging in fraudulent, abusive, or manipulative activity including use of bots, fake accounts, or technical interference.
2. The Company shall not be responsible for entries not received due to system errors, connectivity issues, or platform failures
CAMPAIGN MODIFICATION & CANCELLATION
1. The Company reserves the absolute right to cancel, suspend, modify, or terminate any giveaway campaign at any time, without prior notice.
2. The Company shall not be liable for any loss or inconvenience caused due to such actions.
FINAL DECISION & BINDING AUTHORITY
1. All decisions made by the Company regarding winner selection, eligibility, prize distribution, and campaign execution shall be final, binding, and non-contestable.
2. By participating, users agree to be bound by:
  1. the Company platform Terms of Use
  2. Campaign-specific Terms & Conditions
  3. All decisions made by the Company in relation to the campaign
GENERAL CONDITIONS
1. Rewards are non-transferable, non-exchangeable, and cannot be redeemed for cash unless explicitly stated.
2. The Company reserves the right to disqualify any participant found to be engaging in fraudulent, misleading, or abusive behavior.
3. Participation in the campaign constitutes full and unconditional acceptance of these Terms & Conditions.
PHYSICAL PRODUCTS (ELECTRONICS, MERCHANDISE, DEVICES, ETC.)
1. All physical rewards are provided on an “as-is” basis without any warranties by the Company.
2. The Company shall not be responsible for any defects, damages, or performance issues after handover.
3. Any warranty claims must be directly handled by the manufacturer or authorized vendor.
4. The Company shall not be liable for after-sales service, repairs, or replacements.
5. Ownership and risk transfer to the Winner immediately upon handover and signed acknowledgement.
VOUCHER CODES & DIGITAL REWARDS
1. Voucher codes are subject to validity, usage limits, and partner/vendor terms.
2. All vouchers must be redeemed within the defined validity period, failing which they shall expire with no replacement or compensation.
3. Voucher codes are non-transferable, non-refundable, and non-exchangeable for cash.
4. The Company shall not be responsible for:
  1. Lost, stolen, or leaked voucher codes
  2. Unauthorized usage after issuance
  3. Redemption failures due to third-party systems
5. In cases of misuse, resale, or public distribution, the Company reserves the right to:
  1. Cancel the voucher
  2. Disqualify the Winner
  3. Revoke eligibility for future campaigns
CASH EQUIVALENTS / HIGH-VALUE REWARDS
1. Any reward with a value exceeding PKR 100,000 shall be subject to mandatory tax compliance.
2. Applicable taxes (including but not limited to withholding or sales tax) must be paid by the Winner prior to collection.
3. The Company reserves the right to withhold or delay reward delivery until all financial obligations are fulfilled.
4. The Company shall not be responsible for any financial disputes, banking issues, or regulatory restrictions related to reward transfer.
TRAVEL REWARDS (TRIPS, TOURS & INTERNATIONAL PACKAGES)
1. Travel rewards are subject to availability, third-party vendor terms, and scheduling constraints.
2. The Winner is solely responsible for:
  1. Valid passport and visa arrangements
  2. Compliance with immigration and travel regulations
  3. Any required documentation or approvals
3. The Company shall not be responsible for:
  1. Visa rejection, delays, or cancellations
  2. Flight or hotel disruptions
  3. Travel-related risks, including injury, illness, or loss
4. Rewards include only explicitly stated components. All additional costs (including meals, local transport, insurance, personal expenses, taxes, and upgrades) shall be borne by the Winner.
5. Travel dates shall be fixed and non-changeable, unless otherwise approved.
6. Failure to travel due to personal or documentation issues shall result in forfeiture without compensation.
7. Winners may be required to sign a Travel Liability Waiver and Indemnity Agreement prior to availing the reward.
GENERAL RISK ALLOCATION (APPLICABLE TO ALL REWARD TYPES)
1. All rewards are:
  1. Non-transferable
  2. Non-exchangeable
  3. Not redeemable for cash (unless explicitly stated)
2. The Company reserves the right to substitute any reward with another of equal or substantially similar value in case of unavailability or circumstances beyond its control
3. The Company shall not be liable for:
  1. Any loss, damage, delay, or failure caused by third-party vendors
  2. Any misuse, negligence, or unauthorized handling of rewards by Winners
4. Winners acknowledge that rewards are provided without any guarantees beyond what is explicitly stated in the campaign.
FORFEITURE & REALLOCATION RIGHTS
1. Any unclaimed, forfeited, or invalidated rewards may be:
  1. Reassigned to another eligible participant, or
  2. Withdrawn entirely at the Company's discretion
2. The Company reserves the right to disqualify any participant involved in:
  1. Fraudulent activity
  2. Abuse of campaign mechanics
  3. Violation of platform or campaign terms
GOVERNING LAW AND JURISDICTION
1. These Terms shall be governed by the laws of Pakistan. The courts of Karachi shall have exclusive jurisdiction.
GENERAL
1. If any provision is held invalid, the remaining provisions shall remain in full force.
2. Failure to enforce any right shall not constitute a waiver.
3. Headings are for convenience only and shall not affect interpretation.