TAPMAD BANGLADESH RECURRING PAYMENT POLICY

Effective Date: 23/09/2025

Last Updated: 23/09/2025

This Recurring Payment Policy (“Policy”) governs the automatic, periodic billing and payment collection process for subscriptions to tapmad’s services in Bangladesh, where payments are processed through bKash, Grameenphone, or other authorized payment partners. This Policy forms part of, and must be read together with, the tapmad Terms of Use and Privacy Policy.

By subscribing to any tapmad package in Bangladesh, you (“Subscriber”, “you” or “your”) agree to be bound by this Policy. If you do not agree, you must cancel your subscription in accordance with Section 8 below before your next billing date.

Note: The recurring payment terms apply only to users paying via supported recurring payment partners, currently bKash Wallet and Grameenphone.

Definitions

• Recurring Payment: An automatic charge to your selected payment method on a fixed schedule, for continued access to tapmad’s subscription services
• Subscription Cycle: The billing interval you selected at the time of purchase (e.g., monthly, weekly, annually).
• Payment Method: The bKash account, Grameenphone mobile account, or any other approved payment channel you authorize for recurring billing.
• Pre-Payment Notification: An advance notice sent to you prior to the scheduled charge, as detailed in Section 4.

Scope

This Policy applies to all tapmad subscription packages in Bangladesh that are billed through supported recurring payment systems, including:

• Monthly: BDT 110
• Weekly: BDT 55
• Annual: BDT 900
• Promotional Packages: As communicated at the time of offer.

Pricing is subject to change with prior notice as set out in Section 9.

Accepted Payment Methods

tapmad currently accepts recurring subscription payments in Bangladesh via:

• bKash automatic payment authorization
• Grameenphone Auto-Renewal
• Any other payment methods that may be introduced and notified by tapmad from time to time.

Pre-Payment Notification Schedule (For bKash Only)

For subscriptions billed via bKash, notifications will be sent before the payment date:

• Weekly – 3 days before
• Monthly – 3 days before
• Yearly – 3 days before

Note: Grameenphone subscriptions are renewed automatically at the end of each cycle

Automatic Payment Processing

• bKash: Payments will be automatically initiated at the start of each Subscription Cycle
• Grameenphone: Payments will be automatically charged at the end of the subscription period to renew your package

Note: Step-down charging is not applicable to subscriptions from bKash or Grameenphone.

Payment Outcomes

Successful Payment: Both you and tapmad will receive a confirmation notification.

Failed Payment:

• bKash Users: You will receive an SMS from bKash.
• Grameenphone Users: Your subscription will expire if the charge fails, and a retry will occur after 7 days.

Payment Retry Policy

bKash:

• Weekly – 2 retries every 3 days
• Monthly – 2 retries every 3 days
• Yearly – 2 retries every 3 days

Grameenphone:

• Retries to renew the package will be carried out every 7 Days

Post-Retry Failure

If payment fails after all retries:

• Your subscription may be suspended until payment is processed.
• You remain liable for unpaid amounts and may need to resubscribe to continue using the service.

Pricing, Changes & Notifications

tapmad reserves the right to modify subscription fees, payment intervals, or the terms of this Policy at any time. You will receive at least 30 days’ prior notice via in-app notification, SMS, or email.

Cancellation & Refunds

You may cancel anytime via the tapmad App or Website under “Billing Information.”

• Cancellation is immediate.
• No partial refunds will be issued for unused billing cycles.

Late Payments & Service Suspension

If payment is not received and retries fail, tapmad may suspend or terminate your subscription. Unpaid amounts may be recovered through collection agencies and legal fees.

Data Security

All payment data is processed in compliance with Bangladeshi laws and encryption standards. tapmad does not store your full bKash or Grameenphone payment credentials.

Dispute Resolution

If you believe a payment has been charged in error, notify tapmad within 7 days. Disputes will follow the tapmad Terms of Use and the laws of Bangladesh.

Governing Law

This Policy is governed by the laws of Bangladesh, and disputes are subject to the jurisdiction of Dhaka courts.

Contact Us

For any questions, please contact Email: customerservice.bd@tapmad.com